We want you to be completely satisfied with our products and services. This policy explains exactly how refunds, cancellations, and returns work.
Full refund on qualifying subscriptions within 14 days.
Clear rules for cancellations on custom projects.
7 days for unopened, unused items.
Approved refunds issued within 10 business days.
For most subscription-based software products and digital services, we offer a 14-day money-back guarantee from the date of first payment. If you are not satisfied, contact us within 14 days and we will issue a full refund.
Custom software development, IT consulting, CCTV installation, and digital transformation projects are generally non-refundable once work has commenced. However:
You can cancel any subscription by contacting us at support@lynxtechmedia.com. Cancellations take effect at the end of the current billing period. No refunds are issued for partial months already billed.
| Subscription Type | Cancellation Notice | Refund Eligibility |
|---|---|---|
| Monthly | Any time before renewal | No partial refunds |
| Annual (prepaid) | 30 days before renewal | Pro-rated refund minus admin fee |
| Enterprise contract | Per signed agreement | Per contract terms |
Physical products have a 7-day return window for unopened, unused items. Return shipping is your responsibility. Opened or installed hardware is non-refundable unless it is defective under warranty.
To request a refund:
If you have any questions about refunds or cancellations, our support team is here to help.
Reach out and we'll guide you through the process quickly and fairly.
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